3 min reading time We live in an open economy in which commerce is digital, customers are dynamic, and businesses cannot afford to be limited by geography.
At the same time, technology is constantly and rapidly changing. If you are not keeping up, you run the risk of falling behind.
Throughout history, we see the scattered remains of empires and analogue industries, including Blockbuster, Kodak, Toys “R” Us, Record Stores, and metered taxis – they were outpaced by technology and changing customer demands. By the time they realised their mistake, they had lost market share, could not regain mainstream usage, and were quickly rendered obsolete.
What we learn from this is the importance of a timely and deliberate response to change.
Role of COVID-19 in changing consumer needs
The COVID-19 pandemic was disruptive in terms of country-wide lockdowns and global necessities for social distancing and digital engagement. Overnight, the demand for integrated, always-on digital services skyrocketed as communities sought mechanisms that allowed them to conduct day-to-day activities remotely within familiar channels and constructs.
In terms of customers’ expectations from financial services, there is increased demand for global access, instant payments capabilities, service diversity that extends beyond basic transactions, easy and intuitive interfaces, and a seamless experience in which everything is in one place.
The need for work/life/financial services integration is a reality.
How does CloudBadger help you maintain your competitive advantage?
CloudBadger offers dynamic financial services capabilities that act as the interface between humanity and technology and exists to connect people and businesses to create and expand global communities.
We create bespoke, multi-vertical financial services solutions that span several industries, including banking, lending, investments, insurance and identity and verification services to create value for your customers and surpass their expectations in terms of need fulfilment, the scope of features, and operational simplicity.
What do we do?
We work with you to unpack your requirements for single or multi-country implementations and collaborate to define and realise multi-channel, cohesive customer onboarding journeys. This is done while fulfilling your organisation and industry’s Know Your Customer (KYC), risk, compliance, and reporting obligations. Beyond that, we can help you grow your payment ecosystem, including redemption network design, as well as upstream and downstream partner enablement.
What are the benefits for your business?
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Depart from traditional financial services offerings that typically focus on banking and credit, and expand your offering to include insurance, merchant, and remittance services.
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Develop a global customer base.
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Unlock multi-vertical capabilities and leverage your regulatory framework.
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Integrate with upstream and downstream partners and maximise technology reuse.
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Give your customers a single view of their portfolio across multiple countries.
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Utilise your own store of value or create one on our platform.
This allows you to:
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Focus on your core business
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Automate and optimise your solution
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Create a build pipeline
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Develop your ecosystem
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Gain data-driven insights across your customer’s entire portfolio.
What are the benefits for your customers?
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They will gain access to incomparable convenience and an enriched user experience from having their entire portfolio in a single place.
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Gain access to a diverse suite of services.
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Benefit from data-driven insights.
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Leverage instant payment capabilities.
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Access the services from anywhere in the world.
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Operate familiar channels and interfaces (yours), creating an intuitive and seamless experience.
What’s next?
It is time for a deliberate response to change. Optimise and extend your service offerings to ensure that your customers’ needs are fulfilled wherever they are in the world.
Get in touch
Let CloudBadger take you to where your customers are.
If you would like to experience the future of financial services first-hand, contact us: info@cloudbadger.com
